SYNC+ RETURN & REFUND POLICY
1. Our Promise
At Sync+, we stand behind the quality of our products. If something isn’t right, we’ll make it right — quickly and fairly.
2. Returns Eligibility
Due to the nature of our products (hydration supplements and personal-use items):
We accept returns if:
- The item is unused, unopened, and in original packaging
- The return is requested within 7 days of delivery
We do NOT accept returns for:
- Opened or used consumable products
- Items not in original condition
- Products returned after 7 days
3. Defective or Incorrect Items
If you receive a damaged, defective, or incorrect item:
- Notify us within 48 hours of delivery
- Email: info@syncdrop.co.za
- Include:
- Your order number
- Photos or video of the issue
We will:
- Replace the item, or
- Issue a full refund (if replacement is not possible)
4. Refunds
Once your return is received and inspected:
- Approved refunds will be processed within 5–10 working days
- Refunds will be made via your original payment method
5. Return Shipping
- Customers are responsible for return shipping costs
- If the product is defective or incorrect, Sync+ will cover return costs
6. Exchanges
We do not offer direct exchanges.
If you’d like a different item:
- Return the original item (if eligible)
- Place a new order
7. Order Cancellations
- Orders can only be cancelled before dispatch
- Once shipped, the standard return policy applies
8. Contact Us
For all return or refund requests:
📧 Email: info@syncdrop.co.za
📞 Phone: +27 78 120 6066